Anthony Dariano (856) 678-3089 ext. 1146
Preferred Risk Policies: A small Investment Protects You from a Big Problem
Understanding Flood Loss Avoidance
NFIP Desk Reference Guide for State Insurance Commissioners and Others
Elevating Flood Prone Buildings Above Minimum NFIP Requirements
Answers to Questions about Substantially Improved/Substantially Damaged Buildings
Basics of Flood Insurance
- Why Buy or Renew?
- How to Buy or Renew Flood Insurance
- Understanding Costs
- Before and After a Flood
Current Flood Rate Maps 06/16/2016
Old Flood Insurance Rate Maps
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Any questions about the floodplain may be directed to the Floodplain Administrator.
FEMA’s top priority is assisting disaster survivors and helping communities recover from the devastating impacts from disasters. The Federal Emergency Management Agency (FEMA) continues to take steps to implement reforms of the National Flood Insurance Program (NFIP). FEMA remains committed to focusing on overhauling the claims and appeals process; aligning management of litigation in a way that puts the flood survivor first; and improving the customer experience throughout the entire claims process.
FEMA has launched an NFIP call center pilot program to better serve and support policyholders across the country with the servicing of their claims. Flood insurance claims can be complicated, and policyholders may have questions in the days and weeks following a disaster. Not all questions can be quickly or easily answered by one’s insurance agent. Policyholders who may have questions about their flood policy can call: 1-800-621-3362, Monday through Friday from 8 a.m. to 6 p.m. (CST); or, download a Request for Support form from www.fema.gov/national-flood-insurance-program and email to FEMA-NFIP-Support@fema.dhs.gov or fax to 540-504-2360.
As FEMA reviews Hurricane Sandy claim files, the agency will also begin overhauling the claims and appeal process and improving the customer experience. FEMA’s goals are excellent customer experience, responsiveness, transparency, low risk of waste, fraud and abuse, and continuous improvement. While settling these legal matters, FEMA is instituting additional oversight of Write Your Own insurance companies to hold them accountable.
FEMA will continue to work closely with Congress, federal, tribal, state, local, and community officials and advocacy groups to ensure policyholders are paid every dollar to which they are entitled and to improve transparency in the flood insurance program going forward.